MyCoachPlanner legal

Refund Policy

MyCoachPlanner is provided by FUNTACTIC DOO BEOGRAD-NOVI BEOGRAD, Radoja Dakića 11, Beograd, Serbia. For eligible international purchases, Paddle is the Merchant of Record. Payments in Serbia are not yet available through MyCoachPlanner.

14-day full refund guarantee

You may request a full refund within 14 calendar days after each Paddle subscription payment, including a renewal payment. This guarantee does not depend on how much you used MyCoachPlanner. It applies to each eligible payment separately.

Requesting a refund

Request your refund through Paddle or email support@mycoachplanner.app. Please provide the transaction or receipt reference, but do not send payment-card details. Paddle, as Merchant of Record, processes the actual refund. Nothing in this policy limits mandatory consumer rights under applicable law.

Cancellation and access

Cancelling a subscription stops future renewal but is separate from requesting a refund. Cancellation alone does not issue a refund. Access continues until the confirmed paid-through date unless the payment for that period is refunded or reversed. A confirmed full refund removes paid access attributable to the affected payment period.